AI Powered voice based learning platform

AI Sales Training for Innovative EdTech Learning

Based in the US, the client offers a voice-based training platform tailored for the hospitality industry, helping businesses enhance their human resource skill sets. Organizations use this platform to improve sales, increase revenue, and optimize operations. The AI-powered, customizable training platform offers micro-learning sessions to address learning gaps, helping users gain the skills required for successful customer interactions.

The Challenge

The client faced several issues with their existing platform, including stability, scalability, and usability concerns. Their resource limitations made it difficult to meet the increasing demand and evolving market needs. Realizing the need to scale and improve, the client sought a reliable IT partner to revamp their platform. Having built several innovative EdTech platforms, Experion was selected to deliver an enhanced solution, including AI sales training functionalities.

Our Solution

Experion started the engagement with a thorough discovery phase, analyzing the existing platform and identifying quality issues within the codebase and application architecture. After assessing these challenges, an action plan was developed to rebuild the platform with a focus on AI sales training features.

In the initial phase, a major code clean-up and refactoring effort stabilized the platform. The team also implemented functional and performance testing to eliminate recurring issues. A comprehensive product roadmap was then developed, following agile methodology, to ensure all project milestones were met within the strict deadline.

Critical features, including training modules, were integrated into the platform, which personalizes learning based on user behavior, skill levels, and intent. This AI-driven customization helped users retain skills more effectively, fostering interactive learning. The platform also generates customized analytics reports, enabling users to track performance and enhance their sales capabilities. With AI sales training as a core feature, the platform also seamlessly integrates with external LMS platforms to broaden its reach.

Why Us

Tech Stack

Framework: ASP.Net Core 2.x
Database: PostgreSQL
Cloud: AWS
Code Optimization: SonarQube
Dev to Staging Push: CI/CD
Security Standard:BitSight

Business Impact

Delivered a highly interactive and intuitive AI sales training platform.
Enhanced user engagement with personalized learning experiences.
Enabled detailed tracking and monitoring of user performance through analytics reports.
Seamlessly integrated the platform with third-party LMS systems, expanding its functionality.

Experion’s partnership resulted in a superior AI-powered training platform, improving both user engagement and sales performance within the hospitality industry.

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