Custom Hiring Software

One of the world’s largest home healthcare companies, serving over 150,000 patients across 23 states in the U.S., as well as in Germany, India, Ireland, New Zealand, and South Korea, sought to transform its hiring process. The objective was to develop a comprehensive digital hiring platform that simplifies recruitment and onboarding for caregivers while delivering an intuitive experience for both recruiters and candidates.

Recruitment in the healthcare sector presents unique challenges due to stringent compliance requirements, workforce shortages, and the critical need for high-quality caregiver-client matches. The client faced multiple hurdles:

• Long Hiring Cycles: The manual hiring process took approximately 45 days from screening to onboarding, directly impacting business operations and caregiver availability.
• Integration Complexity: The new system had to seamlessly integrate with multiple core platforms, including Practice Management Systems, Workday, SkillSurvey, Sterling, DocuSign, Indeed, and Zoom.
• Recruiter-Caregiver Alignment: Matching the right recruiter to the candidate was a manual process, leading to inefficiencies.
• Client-Caregiver Fit: Ensuring that caregivers were assigned based on skills, preferences, and patient needs was a challenge.
• Regulatory Compliance: The solution needed to maintain 100% adherence to healthcare recruitment standards.

Experion collaborated with Subject Matter Experts (SMEs) through Product Management Workshops to establish a clear vision, strategy, and roadmap for the platform. Key focus areas included:

• Mapping existing workflows to identify inefficiencies.
• Optimizing recruiter-candidate interactions to create a seamless hiring experience.
• Prioritizing automation to eliminate manual bottlenecks in scheduling, document handling, and compliance tracking.

Experion collaborated with Subject Matter Experts (SMEs) through Product Management Workshops to establish a clear vision, strategy, and roadmap for the platform. Key focus areas included:

• Developed a unified digital hiring platform that integrates complex data flows while maintaining a seamless front-end experience for recruiters and caregivers.
• Built a recommendation system leveraging AI to match caregiver preferences with relevant attributes, ensuring optimal caregiver-client fit.
• Integrated automated interview scheduling, reducing scheduling time from 2 days to just 3 minutes.
• Implemented automated offer generation, accelerating the hiring process.

• Launched a Minimum Viable Product (MVP) to gather real-world feedback.
• Ensured seamless integration with third-party systems, including Workday, SkillSurvey, DocuSign, and Indeed.
• Deployed a team of Software Development Engineers in Test (SDETs) and QA engineers to guarantee high-quality deliverables.
• Conducted extensive compliance checks to maintain industry regulatory standards. 

The new custom hiring software delivered transformational improvements in the client’s recruitment process:

• Hiring Cycles Reduced by 40% – Quicker caregiver placements.
• Onboarding Time Reduced by 30% – Faster hiring without compromising quality.
• Recruitment Productivity Increased by 50% – More candidates processed without additional recruiter effort.

• 25% Higher Retention – AI-driven matching improved job satisfaction.
• Automated Scheduling – Reduced interview wait times, improving candidate experience.

• User Engagement Surge – Over 10,000 active users in the first six months.
• Optimized Recruiter-Candidate Match – Personalized hiring journeys streamlined the recruitment process.
• 100% Compliance Adherence – Ensured regulatory consistency across all hiring steps.

This scalable, AI-powered hiring solution has now become a cornerstone of the client’s long-term recruitment strategy. By combining automation, data-driven insights, and a user-friendly digital experience, the client has positioned itself as a leader in modern healthcare staffing.

With a future-proof hiring platform, the organization is well-equipped to tackle workforce challenges while continuing to deliver high-quality home healthcare services worldwide.