Operations management platform for property management services
The Client
Our customer is a 40+ year old commercial property management service provider in the United States. They offer a range of services, including construction, landscaping, snow & ice management, and property management to both retail and corporate customers.
The Challenge
The entire sales and operations staff relied heavily on manual effort for operations and employee management. However, as the business expanded rapidly over the years, the need for a digital solution became apparent, and the company decided to move their operations online. To address this, they required an efficient operations management platform that could handle their growing complexity.
Experion Technologies was called in to strategize, design, and develop a solution that would automate their entire operations. With our experience in building operations management platform for enterprises worldwide, we committed to delivering an innovative solution that would reduce costs and increase business profits.
Our Solution
Our team of experts first identified the client’s business objectives and studied their existing operational processes. We then created a development plan for a state-of-the-art operations management platform that would meet their needs.
The platform was designed with different modules tailored for various stakeholders, including the sales, accounting, and operations teams. It allows users to create and approve quotes, manage the work order lifecycle, schedule recurring tasks, and handle change orders. It also enables stakeholders to track material usage, employee performance, productivity forecasts, and provides real-time location tracking for field crew members.
Web Application
The web application allows users to:
- Create estimates and convert them into quotes.
- Approve quotes through a workflow.
- Set up recurring schedules for maintenance contracts.
- View workforce allocation and assign tasks to foremen.
- Prioritize tasks, manage change orders, and track progress.
- View and approve time logs, material usage, and track profitability.
Mobile App
The field crew uses the mobile app to view daily job assignments, log work details, and track materials, assets, and waste. The app works both online and offline, ensuring efficient task management in the field.
Business Impact
- Improved Operational Efficiency: The operations management platform streamlined various business processes, reducing manual effort and increasing speed.
- Increased Profitability: Better tracking and monitoring of costs and revenue led to higher profits.
- Enhanced Customer Experience: Superior service delivery improved customer loyalty and satisfaction.
- Better Asset Utilization: The platform increased visibility and accountability across projects, ensuring better resource utilization.