Retail management software solution for a leading Australian retail solutions provider
The Challenge
The client’s legacy retail management software, widely used across Australia for over 25 years, was becoming obsolete. Built on Delphi and Paradox for its database, the aging technology was struggling to stay competitive in the rapidly evolving market. A modernization effort was essential to transition the software to a more robust, future-proof platform that could keep pace with modern business needs.
Our Solution
The original application was a standalone solution, restricted to in-store management, with no remote access capabilities. To address these limitations and make the solution more adaptable to current business demands, Experion proposed an advanced web-based retail management software. This modernized platform includes features such as remote store management, real-time monitoring of operations, and instant support for stores.
The engagement began with a thorough review of the legacy system. The Experion team familiarized themselves with the current solution’s features and workflows. Armed with this knowledge, the team outlined a series of improvements to enhance the solution’s functionality and user experience.
Key steps included:
1. Development of User Stories: To define a Minimum Viable Product (MVP) that met all essential requirements.
2. Technology Stack
- Frontend: Angular
- Backend: .NET
- Database: SQL Server
3. Feature Enhancements: The new application retained the familiar user experience of the old solution but added significant value, including:
- A comprehensive real-time dashboard providing interactive analytics on store performance.
- Customizable reports that are far more detailed and visually appealing compared to the old system’s limited and bland reports.
- Enhanced data management and reporting features, enabling users to generate reports tailored to their needs without additional development.
The re-engineered solution did everything the legacy system could do, and more, significantly improving utility and user experience.
Business Impact
- Increased Interest from Existing Customers: The revamped solution sparked renewed interest among the client’s existing customer base.
- Boost in Store Productivity: Stores experienced increased efficiency and productivity due to improved management and reporting capabilities.
- Global Attention: The new solution attracted overseas interest, opening up new markets for the client.
- New Customer Acquisition: The client successfully onboarded new customers who were willing to transition from their existing products to the modernized retail management software.