Retail Management Solution
The Challenge
Retail stores in Australia have relied on the client’s retail management solution for many years to manage and streamline the operations of store chains. However, this legacy application presented several issues, including a lack of transparency in data handling, the absence of a single insightful report/dashboard, and an increased dependency on dedicated resources for customer support.
Recognizing these challenges, the client sought to partner with an experienced vendor possessing the technical expertise required to upgrade their existing solution.
Our Solution
Team Experion proposed the development of an advanced retail management solution that would meet the scalability needs of large retail chains. Given the complexity of the business challenges and the diverse stakeholder involvement, the engagement began with the creation of a prototype. After evaluating the prototype’s effectiveness, both the client and Experion agreed to proceed with full-scale development.
The development process started with creating a solution for smaller retail chains—those with one headquarter and two stores. This MVP provided valuable insights into how the solution would impact smaller businesses, which informed the subsequent implementation for larger retail chains.
The final solution enabled the seamless connection of any number of remote stores to their headquarters, allowing for centralized management of business operations and improved visibility. The solution also featured an insightful reporting dashboard that facilitated meaningful data interpretation for better forecasting and management of sales, operations, inventory, and more. Additionally, the solution offered in-store analytics, empowering data-driven decisions to enhance individual store performance.
By integrating directly with existing POS systems, this retail management solution ensured that all stores remained connected while being managed centrally from the headquarters. The centralized management reduced the dependency and workload on internal technical teams, improved overall efficiency, and reduced operational costs. With this robust solution, the client can now offer retailers the benefits of increased sales, enhanced revenue, and a higher ROI on their technology investments.
Business Impact
- Established unified business operations procedures across retail stores
- Streamlined communication across the enterprise
- Reduced costs associated with product support
- Increased store productivity
- Minimized time required for support
- Ensured superior and consistent customer service across retail stores