Sales Training System
The Client
During their initial days, the client’s core solution could not be made live for various reasons. There were challenges in scaling the team to accelerate development and maintaining a tight rein over quality. At this stage, the client started looking for an experienced and reliable IT partner to take over existing development and maintenance needs. They also needed access to a broader set of technology skill sets that would help to trim down future maintenance and development expenses.
Why Experion?
Experion was a natural fit in terms of having the right technology skills as well as a sizeable team that could accommodate quick scaling to meet any spur in market demand. With the right development processes and subsequent cost savings, the desired ROI also seemed achievable for the client.
Challenges faced, and solution provided
One of the key challenges before Experion was to take over the source code developed by a third party. With no documentation available and very limited support, this challenge was overcome by adopting a systematic approach along with the right processes. Code non-compliance was tackled with thorough scrutiny and cleanup, followed by code refactoring where needed. A shorter timeframe for implementation was addressed using relevant processes that provided complete transparency on development efforts. Stringent adherence to quality was adopted throughout the development cycle.
Business Impact
- Client successfully completed market launch with continuous support from Experion.
- New customers were onboarded successfully, with plenty of positive feedback since go-live.
- A seamless transition from another vendor was made possible by a systematic project takeover.
- Effective monitoring and management of offshore operations led by processes and tools deployed.
- Predictability of software operations resulted from the use of processes and tools.
- Product roadmap timelines were brought on track, allowing the client to aggressively pursue growth plans.
- Addition of skill sets such as AI, AWS Infra Monitoring, .NET Architects, Performance & Automated Testing.
- Experion took ownership of the sales training system product roadmap as well as maintenance and support, allowing the client to focus 100% on their core business.
By partnering with Experion, the client ensured the successful implementation and ongoing support of their sales training system, ultimately leading to enhanced salesperson performance and customer satisfaction.