In the relentless pursuit of organizational excellence, every visionary company seeks to cultivate an environment where employees
In the last ten years, there has been a radical change in how employees view their jobs. They anticipate that it will complement their personalities, values, aspirations, and way of life. The truth is that high performance both internally and externally to the organization results from a positive workplace culture. Businesses have developed to put people […]
Customer retention and loyalty drive more revenue than new customers do. Therefore, having a plan in place to ensure customers stay loyal can increase profits without having to invest a lot of capital on making it happen. Let us look why customer retention is as important as customer acquisition for any business.
Several challenges can crop up during a software product development cycle. Some are technical. Some are cultural. Most of them are unexpected. Even the most well-planned software development projects can be riddled with challenges that cannot be solved with technical prowess alone. The solution usually takes a creative, unconventional approach to problem-solving. This blog illustrates one such instance that Experion faced during a recent software development project.
Customer Delight is the process of absolutely exceeding a client’s expectation of your services to create a surprisingly remarkable, positive experience for them with your brand, thereby improving their loyalty to you. Customer Delight should be every company’s end-goal - here’s why it matters, how you can consistently achieve it and how Experion always goes the extra mile to ensure we deliver solutions that not just meet, but exceed our customer’s expectations.
Despite the challenges that COVID-19 has heaped upon us, we believe in sticking to our promises, be it to our employees or our clients. One of the ways in which we proceeded to do that was by ensuring that those who were promised positions in the company were able to join us exactly when they expected they would before the pandemic.