Telehealth Software Development
The Challenge
While the OTC products manufactured and sold by the client continued to prosper, the client struggled to maintain proximity to their customers as the COVID-19 pandemic restricted movement amid lockdowns. As teleconsultation saw a significant rise, the client shifted their focus to developing a Telehealth Software Development platform for patients, enabling video consultations and helping them avoid long waiting queues in clinics and traffic.
They also wanted to specifically target diabetes control—a key area in telehealth and mHealth—due to diabetes being a rampant lifestyle disease. Our client’s idea was a mobile platform that acts as a helping hand to diabetic convalescents by tracking their daily routine. A care provider would monitor the patient’s activities, and healthcare practitioners would provide necessary assistance through chat and other notifications.
Our Solution
The shaping of the product was mainly through product strategy calls. The Experion team regularly had calls with the client, which was vital in developing an understanding of the client’s needs and measuring our capabilities. Strategies and blueprints for developing the web domain and mobile applications for Android and iOS were laid out at this stage, with the same application catering to both doctors and clients. The team finalized plans to create robust wireframes/UX, and the application elements were noted down. Pages and options for doctor/patient profiles, appointment scheduling and overrides, and online payment/refund portals were developed per industry standards.
The result was a teleconsultation solution that was streamlined and refined. The Telehealth Software Development was lauded by the client and their customers (doctors and patients alike) for providing an application that was so easy to use. It enabled customers to schedule and cancel appointments with much less effort compared to the typical clinical paradigm and helped patients receive timely health interventions with no compromise on the quality of the experience.
Business Impact
The Telehealth Software Development resulted in a compelling and self-explanatory telehealth service that patients and doctors can access on PCs and mobile phones. The UIs were designed to assist and enable people across ages to use the platform effortlessly. This solution helps alleviate crowding in hospitals by serving as an alternate clinic, thereby aiding the quarantine effort and enhancing overall healthcare delivery.